A Brief Update On Our Insurance Snafu…

Standard

I think it’s only fair for me to publish a post about what has transpired with our insurance agent. On Monday we went to the insurance office and got a corrected proof of insurance. Then we went to David and went through the process of paying for the ticket, then going to the impound lot and getting our car. All told both the ticket and the charges for the impound lot was a total of $285.00. The Agent had the assistant both send me an email and personally call me to make sure I knew that the mistake was completely her fault and not the fault of the agent. She also informed me that the office would be reimbursing me for all the money we had paid as a result of their mistake. Then later that day the agent called to personally apologize for the way we were treated. Im glad that in the end we received payment for money we should not have had to spend as a result of their mistake and that an apology was given for the unprofessional way our situation was dealt with on the telephone.

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About hollycarter184

Life is Good! But it's time for a change, and more adventure! I'd like to share the whole experience of preparing then actually making a reality of expatriating, and moving to a new country. It's an exciting, and slightly scary move full of possibility . I'm looking forward to learning a new language and making new connections with the people who share our spirit of adventure. This blog is my way of continuing my connection with my friends and family in the States. Sooooo here it goes! :)

2 responses »

  1. I am glad you were made whole, at least financially. What an unnecessary hassle! I have a strong hunch the agent is mine also. In any event I relayed your story to a long time friend of mine and he had his own story, as do I. Mainly about bad attitudes with customers. We are both are using other agents now.

    This is the third agent in my over 10 years here that has been problematic. You really have to watch your back, standard operating procedure, I hate to say.

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